Front Desk Agent
About The Position
Greet guests warmly and provide a welcoming check-in and check-out experience. Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions. Process reservations, cancellations, and payments accurately. Handle cash, credit, and room charge transactions according to hotel policy. Maintain an organized and clean front desk area. Communicate effectively with housekeeping, maintenance, and management teams to ensure guest satisfaction. Resolve guest issues promptly and professionally, escalating as needed. Verify guest identification, assign rooms, and issue room keys. Follow all hotel policies, procedures, and safety guidelines. Provide excellent customer service to ensure a positive guest experience and encourage repeat business. Please visit our careers page to see more job opportunities.
Responsibilities
- Greet guests warmly and provide a welcoming check-in and check-out experience.
- Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions.
- Process reservations, cancellations, and payments accurately.
- Handle cash, credit, and room charge transactions according to hotel policy.
- Maintain an organized and clean front desk area.
- Communicate effectively with housekeeping, maintenance, and management teams to ensure guest satisfaction.
- Resolve guest issues promptly and professionally, escalating as needed.
- Verify guest identification, assign rooms, and issue room keys.
- Follow all hotel policies, procedures, and safety guidelines.
- Provide excellent customer service to ensure a positive guest experience and encourage repeat business.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
