Front Desk Agent
Gulph Creek Hotels•Allentown, PA
•$15•Onsite
About The Position
We’re looking for an engaging, detail-oriented Front Desk Agent to deliver exceptional service to our guests. In this highly visible role, you’ll be the first and last impression — setting the tone for a stay that’s both elevated and personalized.
Requirements
- Prior in person customer service experience required, especially in an upscale environment.
- Outstanding communication and interpersonal skills.
- Tech-savvy with the ability to quickly learn new systems.
- Calm, professional demeanor in fast-paced or high-pressure situations.
- Commitment to hospitality and guest satisfaction.
- Reliable, punctual, and adaptable to shifting priorities.
Responsibilities
- Welcome guests with warmth, professionalism, and efficiency during check-in/check-out.
- Accurately manage guest reservations, payments, and folios using our property management system.
- Provide knowledgeable recommendations on hotel features and local attractions.
- Handle guest inquiries, service requests, and concerns with confidence and care.
- Collaborate with housekeeping, engineering, and other departments to meet guest needs.
- Uphold the cleanliness, organization, and safety of the front desk area
- Follow all brand standards and operational procedures to maintain consistency and excellence.
Benefits
- Medical, dental, and vision insurance.
- Matching 401K.
- Paid time off to use within the first year.
- Paid vacation after one year.
- Six paid holidays.
- Marriott rooms discount on hotel stays worldwide.
- Free gym membership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
