Front Desk Agent
About The Position
At Hyatt Vacation Club (HVC), the Front Desk Agent (also referred to as Guest Services Agent) plays a crucial role in creating memorable vacation experiences for Owners and guests. This position involves assisting with check-ins, reviewing property amenities, and providing information on local attractions. The agent is expected to actively listen and respond to guest inquiries and concerns, ensuring their satisfaction by following up on requests and resolving issues in collaboration with other departments. The role emphasizes a supportive, friendly, and inclusive work environment where every associate is connected by care.
Requirements
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Responsibilities
- Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
- Answers telephone calls and routes calls to the proper department as applicable.
- May be asked to assist with bellman and runner duties depending on facility or location.
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
Benefits
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Free On-Site Parking
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- Paid Time Off
- Paid Sick Leave per Colorado law
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Employee Assistance Program
- Travel Discounts, including a family and friends’ rate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
