Front Desk Agent

TOWER HOSPITALITY•Vineland, NJ

5h•$16 - $17

About The Position

Front Desk Agent will be responsible for providing quality guest service as it pertains to checking guests in and out; taking hotel reservations; verifying guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards as well as provide concierge services in a gracious and professional manner.

Requirements

At least 6 months experience in a similar capacity
Be able to work in a standing position for long periods of time (up to 5 hours)
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Ability to effectively communicate both written and verbal
Proficient with Microsoft Programs and other office equipment
Good problem solving and multitasking skills and ability to develop conceptual alternatives
Mathematical skills required and high attention to detail
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Dependable

Responsibilities

Check-in and check-out hotel guests in a confident, professional, and friendly manner
Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Provide gracious and efficient telephone service as it relates to general services
Complete all items as listed on shift checklists
Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
Issue guest safety deposit boxes as requested
Advise guest of any messages, mail, faxes, etc. received for them
Communicate service and amenities of the hotel to guests
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Take, record, and relay messages accurately, completely and legibly
Accept and record wake-up call requests
Meet with departing Front Desk Host to review business status, log-book and follow-up items
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities
Knowledgeable of hotel fire and emergency procedures
Keep the front desk as well as lobby areas clean and well organized
Assist with reservations calls in a professional manner
Legibly document maintenance needs in front desk log and submit to Manager
Maintain complete knowledge at all times of: all hotel features/services, hours of operation all room types, numbers, layout, décor, appointments and location all room rates, special packages and promotions daily house count and expected arrivals/departures room availability status for any given day