Front Desk Clerk - The Ben West Palm, Autograph Collection Hotels

Concord Hospitality•West Palm Beach, FL

51d•Onsite

About The Position

At The Ben, the Front Desk Agent is more than a receptionist-they are the storyteller, the first impression, and the final memory of a guest's journey. With poise, warmth, and intuitive service, you will welcome travelers into our world, setting the stage for experiences that go far beyond a hotel stay. Each interaction is an opportunity to embody our brand of refined hospitality-whether it's greeting a weary traveler with a smile, anticipating an unspoken need, or ensuring a seamless departure that leaves guests eager to return. This is where precision meets heart, where service becomes storytelling, and where every guest feels at home.

Requirements

A polished communicator with exceptional interpersonal skills.
Ability to multitask in a fast-paced environment while maintaining grace and accuracy.
Proficiency with hotel systems (Marriott systems a plus).
A flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Previous experience in hospitality or luxury service is preferred.

Responsibilities

Welcome guests with genuine warmth, offering an effortless check-in and check-out experience.
Maintain an elevated level of service and hospitality that reflects The Ben's luxury standard.
Resolve guest concerns with elegance, ensuring every stay is marked by satisfaction.
Post charges, collect payments, and manage cash-handling with integrity and accuracy.
Handle guest mail, packages, and messages with the utmost privacy and professionalism.
Share knowledge of our hotel, programs, and local experiences, tailoring recommendations with care.
Communicate guest preferences and feedback across departments to ensure seamless service.
Respond swiftly to guest calls, lobby visitors, and team member requests.
Remain calm and confident in all situations, prepared with knowledge of safety and emergency procedures.