Front Desk Agent

Donohoe Hospitality Services Careers • College Park, MD

41d • $16 - $17

About The Position

The Hotel at University of Maryland is more than a place to stay—it’s a destination rooted in sophistication and innovation. We deliver elevated hospitality with a modern twist, and our front desk team sets the tone from the first hello to the final farewell. We’re the heartbeat of the guest experience, and we never miss a beat.

You’re the kind of person who lights up a room just by walking in. You’ve got a natural vibe for hospitality, a sharp eye for detail, and a cool, confident way of handling anything that comes your way. You’re not just checking guests in—you’re setting the tone for their entire stay.

Requirements

• 1+ year of customer service or hospitality experience (hotel front desk a plus)
• Strong communication skills and a natural ability to connect with people
• Tech-savvy with basic knowledge of property management systems (we’ll train you!)
• Ability to multitask and stay cool under pressure
• Flexible availability, including weekends, evenings, and holidays
• A polished, professional vibe and a guest-first mindset
• Hunger to learn, grow, and be part of something special
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Responsibilities

• Greet guests with warmth, authenticity, and a genuine smile
• Handle check-ins, check-outs, and reservations with precision and personality
• Be the go-to for guest questions, requests, and unexpected moments
• Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
• Stay sharp on hotel offerings, local hotspots, and insider tips
• Keep the front desk area polished, professional, and welcoming
• Jump in where needed—because teamwork makes the magic happen

Benefits

• Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts.
• We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed