Front Desk Agent

POWDR • Zion Lodge, UT

7d • $17 • Onsite

About The Position

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. You will manage reservations, assist guests with their needs, and contribute to the overall operations of the front desk.

Requirements

• Able to work and thrive in Zion National Park.
• Technical skills for entries of reservations and quality performance.
• Establish successful working relationships with co-workers, Park Service and the public.
• Ability to get along well with people, be honest, punctual and reliable.
• Ability to remain calm and friendly.
• Ability to physically be out to make rounds throughout the resort.
• Ability to adapt to changing work conditions.
• Ability to work cooperatively in a team environment.
• High school diploma or equivalent required
• Strong communication and interpersonal skills, with the ability to interact positively with guests and colleagues.
• Proficient in computer systems and software
• Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

• Additional education in hospitality or related field is a plus.
• Previous experience in a front desk or customer service role is preferred.
• Experience with hotel management systems is a plus.

Responsibilities

• Greet guests upon arrival and assist with the check-in process, ensuring a smooth and efficient experience.
• Handle guest check-outs, process payments, and provide accurate billing information.
• Manage reservations through the hotel management system, ensuring accuracy and availability.
• Handle phone inquiries and assist guests with booking reservations, providing information about rates, availability, and lodge amenities.
• Provide exceptional customer service by addressing guest inquiries, concerns, and special requests in a friendly and professional manner.
• Offer local information, recommend activities, and assist guests with planning their stay.
• Maintain effective communication with housekeeping and maintenance teams to ensure room readiness and address any guest issues.
• Collaborate with other departments to provide seamless service to guests and support lodge operations.
• Perform general administrative tasks, including filing, data entry, and maintaining organized records.
• Prepare daily reports and assist with cash handling, ensuring accuracy in financial transactions.
• Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion “culture” with our guests and employees.
• Upholds the most professional image.
• Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Benefits

• Onsite employee housing and employee meals at $12.50 per day
• Free onsite laundry facility, free shuttle service, WiFi, and employee gym
• Discounts on food, retail, and gear
• Complimentary access to most POWDR-owned resorts
• Generous benefit package for full-time employees
• Career development and growth opportunities available here and at our facilities across POWDR
• A connection with people who share the same passions and embrace each other’s unique and individual styes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees