Front Desk Agent

StepStone Hospitality • Maryland Heights, MO

11h

About The Position

Greets, registers, and assigns rooms to guests. Issues room key and gives directions. Sorts incoming mail and faxes for guests. Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions. Keeps records of room availability and guests' accounts. Computes bill, collects payment, and makes change for guests. Makes, confirms, and cancels reservations.

Requirements

• Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent verbal and written communication skills.

Nice To Haves

• Previous experience as a Front Desk Agent is preferred
• Experience in a customer service industry is required
• Previous front desk, office management, or healthcare administration experience preferred.
• Proficiency in using scheduling and billing software is a plus.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees