Front Desk Agent

General Hotels Corporation•Indianapolis, IN

About The Position

The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must. DUTIES AND RESPONSIBILITIES This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned. Qualifications Include: (not limited to) Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred. Excellent communication skills both verbal and non-verbal. Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude. Excellent phone and computer skills. Ability to read and speak English.

Requirements

Previous customer service experience is required
Excellent communication skills both verbal and non-verbal
Guest service oriented demeanor is required
Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude
Excellent phone and computer skills
Ability to read and speak English
Flexibility to work days, nights, weekends, and holidays as needed is a must
accurately handle cash and charges
stand for long periods of time

Nice To Haves

Previous experience in a similar position or within a hotel preferred

Responsibilities

handling guest registration and room assignments, accommodating special requests whenever possible
handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner
resolving customer complaints
assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
canceling room reservations according to procedures
any other duties, as assigned