Front Desk Agent
About The Position
Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations. Summary Completes front desk duties by checking in/out guests and acts as a standing concierge service. The Front Desk Clerk provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor. Promotes and follows LJBTC, Inc.’s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests. ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintains knowledge of current room types, rate structures, and features. Takes and processes individual reservations. Makes sure the guest feels well served. Checks guests in and out while following 4 Diamond Service standards. Fills out appropriate forms for payment and posts information to computer system. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Reads the Communication Book (“The Red Book”) and makes relevant entries. Dispatches daily maintenance calls and work request orders to Engineering. Assists members and guests with items such as property amenities, directions, information about the area, etc. Updates reservation system when reservations have been booked or canceled. Uses voice mail, walkie talkies, and pagers at appropriate times. Handles cash and charge transactions, maintains accurate records and balances at the end of each shift. Balances bank at the end of each shift. Informs housekeeping of checkouts and new arrivals. Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc. Assist PBX operators during staffing shortages, periods of high volume or as needed. Other duties may be assigned. LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Join our team and enjoy a range of benefits designed to support your well-being and career growth. Our perks include a free daily meal, employee discounts, and comprehensive medical, dental, and vision insurance. We offer career growth opportunities, 401K matching, and paid vacation, sick leave, and holiday time to ensure a balanced and rewarding work experience. Explore exciting opportunities with us and become part of a team that values your success! La Jolla Beach & Tennis Club is a fifth-generation, family-owned and operated company dedicated to the operation of a 21-acre beachside resort. The resort encompasses three properties, including the exclusive 90-room La Jolla Beach & Tennis Club, the 128-room La Jolla Shores Hotel and the award-winning Marine Room restaurant. Resort amenities include 13 championship tennis courts, 5 pickleball courts, a nine-hole Par-3 golf course, two swimming pools, three oceanfront restaurants and cocktail lounges, and one of Southern California’s only private beaches
Requirements
- Consistently provide professional, attentive, and genuinely friendly service
- Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
Responsibilities
- Maintains knowledge of current room types, rate structures, and features.
- Takes and processes individual reservations.
- Makes sure the guest feels well served.
- Checks guests in and out while following 4 Diamond Service standards.
- Fills out appropriate forms for payment and posts information to computer system.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Reads the Communication Book (“The Red Book”) and makes relevant entries.
- Dispatches daily maintenance calls and work request orders to Engineering.
- Assists members and guests with items such as property amenities, directions, information about the area, etc.
- Updates reservation system when reservations have been booked or canceled.
- Uses voice mail, walkie talkies, and pagers at appropriate times.
- Handles cash and charge transactions, maintains accurate records and balances at the end of each shift.
- Balances bank at the end of each shift.
- Informs housekeeping of checkouts and new arrivals.
- Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc.
- Assist PBX operators during staffing shortages, periods of high volume or as needed.
- Other duties may be assigned.
Benefits
- Free daily meal and salad bar
- Benefits including: Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
