Front Desk Agent

Cabot Citrus OPCO LLC•Brooksville, FL

About The Position

As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot’s high standards of hospitality.

Requirements

Minimum 1 year of Front desk experience; preferably at a high-end resort.
High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset.
Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail.
Focus attention on guest needs, remaining calm and courteous always.
Florida Driver’s License or ability to obtain one.
Work flexible hours – weekends, evenings, and overtime as required.
Proficiency with front desk systems and Microsoft Office Suite.
Excels in a team environment.

Responsibilities

Tending to guests' complaints and questions and providing exceptional customer service.
Provide information about the resort, its amenities, and the local area.
Explain resort policies and procedures to guests.
Assist with activities including bookings, appointments, phone calls, and emails.
Coordinate with the reservations and golf teams to handle overbooking situations.
Verifying that accurate room status information is maintained and effectively communicated.
Communicate guest preferences and special occasions to relevant departments.
Resolving guest problems quickly, efficiently, and courteously.
Following all cash-handling, check-cashing, and credit policies.
Upholding the resort’s commitment to hospitality.
Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Reviewing daily front office work and activity reports generated by Night Audit.
Reviewing Front office logbook and Guest feedback forms daily.
Ensuring that the front desk and reception area are kept clean and organized.
Contribute to pre-opening responsibilities, including other duties as assigned.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends.