Part Time - Overnight - Front Desk Agent - ZYPRA

IHG•Monterey, CA

2d•$21 - $29•Onsite

About The Position

Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location. Be the warm welcome that kicks off a memorable guest experience. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Requirements

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Problem-solving skills
Fluency in the local language
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
Flexibility - night, weekend and holiday shifts are all part of the job
High school diploma or qualification
Strength - sometimes you’ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week
Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays

Nice To Haves

Extra language skills
College or university degree
At least one year in a front desk or guest service position

Responsibilities

Check-in/check-out hotel guests in a timely and professional manner
Process all payments per established procedures
Process laundry
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Record and act on guest preferences, and handle their messages, requests, questions, and concerns
Help guests with anything from bill issues to local knowledge, and loop in management when necessary
Report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help
Balancing daily transactions
Verifying guest accounts
Preparing financial/operational reports for management