Overnight Front Desk Agent

Kasa • New Orleans, LA

4d • Onsite

About The Position

Join our New Orleans Hospitality Team as a Overnight Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at our New Orleans property. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team.

Requirements

• Hospitality Expertise: Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.
• Guest Service Skills: At least 1 year of experience in guest service roles.
• Tech-Savvy: A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms.
• Flexibility: Availability for varied shifts, including afternoons, evenings, weekends, and holidays.
• Transportation: Access to reliable transportation.
• Physical Capability: Comfortable with lifting items weighing up to 50 pounds.
• Consistent While Under Pressure: Skilled in maintaining composure and a positive outlook in challenging or high-stress situations.

Nice To Haves

• You pride yourself on your communication and organizational skills

Responsibilities

• Welcoming and Assisting Guests: Be the first point of contact for guests, assisting with check–in, and addressing their immediate needs or special requests.
• Local Expertise: Provide guests with personalized local recommendations and insights, enhancing their overall experience at Kasa.
• Quality Assurance and Property Upkeep: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable. Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high-quality standards.
• Readiness and Event Planning: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.
• Guest Requests & Troubleshooting: Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.
• Team Coordination: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.
• Emergency Handling: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities.

Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The hourly rate for this role is $20.00 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for benefits and Kasa Travel Credits.
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
• 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees