Front Desk Agent

Marriott Vacations Worldwide•Avon, CO

1d•Onsite

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent assists in providing Owners/guests with experiences and events to make memorable vacation memories. This role involves checking Owners/guests into their villas, reviewing property amenities, services, hours of operations, and local areas of interest and activities. The agent actively listens and responds positively to guests' questions, concerns, and requests, contacting other departments to resolve issues, and following up to ensure satisfaction. They also identify and explain room features, answer telephone calls, and may assist with bellman and runner duties. The position requires welcoming and greeting guests, anticipating and addressing their needs, interacting professionally with colleagues and guests, contributing to team goals, and following company policies and safety procedures. Marriott Vacations Worldwide is a leading global vacation company with over 20,000 associates, 7 iconic brands, approximately 120 vacation ownership resorts, and over 700,000 owner families, committed to creating fulfilling vacations.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.