Front Desk Agent
About The Position
If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury and is the ideal environment to foster your career. We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Front Desk Agent. Front Desk Agents are responsible for providing exceptional guest service in a friendly, welcoming and courteous manner.
Requirements
- Excellent written and verbal communication skills
- Must be detail-oriented
- A knack for problem solving
- Positive and team-oriented
- Passion for guest service
- Excellent interpersonal skills
- Highly organized, results-oriented, work well under pressure
- Must be able to work flexible schedules including weekends and holidays
- Previous Front Office experience preferred
- Must be legally authorized to work in the United States without sponsorship.
Nice To Haves
- College/University degree in related discipline an asset
- Knowledge of Property Manager systems (Opera) an asset
Responsibilities
- Check-in/check-out process
- Cash and credit card handling
- Post all transactions; ensure that all bills are kept up to date and accurate.
- Assist guests both in person and on the phone.
- Take advance reservations, bookings and special requirements, where necessary.
- Able to deal with guest messages and enquires in an efficient manner.
- To ensure each guest receives a warm welcome upon arrival at the hotel.
- Ensuring guest reservations and profiles are correct
- Must be able to stand for long periods of time
- Must comply with all standard operating procedures and policies as well as service standards
- Other duties as assigned
Benefits
- Competitive Salary
- Paid Time Off
- Medical, Dental and Vision Insurance, 401K
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Rate of Pay: $24.00-26.00 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
