Front Desk Agent

Davidson Hospitality Group•Dania Beach, FL

16d•Onsite

About The Position

Join the exceptional team at Le Méridien Dania Beach at Fort Lauderdale Airport, where sophisticated style meets South Florida’s vibrant energy! We’re seeking passionate, driven individuals to deliver world-class service at our chic, contemporary hotel. Located minutes from Fort Lauderdale Airport and the beach, our property offers a dynamic environment with luxury accommodations, cutting-edge meeting spaces, a rooftop pool, and European-inspired dining at our acclaimed restaurant, Toro Latin Kitchen & Lounge. As part of our team, you’ll create unforgettable experiences for guests and enjoy numerous opportunities for career growth in a fast-paced, exciting setting. If you thrive on teamwork, innovation, and excellence, Le Méridien Dania Beach is the perfect place to elevate your career. Apply now to join a high-energy team and make your mark at one of Fort Lauderdale’s premier hotels! Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction