Front Desk Agent

Salamander Hospitality • Middleburg, VA

5d • Onsite

About The Position

We are currently seeking a Full-Time Telephone Operator to join our team at Salamander Middleburg. The Telephone Operator will play a key role in coordinating guest services, responding to guest requests, and supporting front desk processes to ensure a seamless experience for our guests.

Requirements

• Experience: Previous experience in a guest services or telephone operations role is preferred, but not required.
• Skills: Excellent verbal communication, active listening, and customer service skills.
• Professionalism: Strong attention to detail and ability to maintain a professional demeanor in all interactions.
• Technology: Comfortable using communication systems and hotel management software.
• Work Environment: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Responsibilities

• Guest Service Coordination: Act as a dispatcher for security, guest services, tram service, housekeeping, and property operations employees, providing timely communication in response to guest requests.
• Phone Handling: Answer telephone calls promptly and greet callers with a positive, clear, and professional voice. Listen attentively to ascertain the purpose of the call and ensure an accurate transfer to the correct department.
• Message Transcription: Accurately transcribe messages as requested, and input and retrieve them as needed. Verbally recite messages to the guest when necessary.
• Wake-Up Call Coordination: Receive wake-up call requests, accurately input the requested time into the automated system, and confirm times with the guest.
• Guest Information: Answer basic questions about the resort, its amenities, and operations to avoid unnecessary transfers to other departments.
• Log Management: Be responsive to guest requests and ensure that all log sheets are accurately completed and filed weekly.

Benefits

• Health & Welfare: Comprehensive health benefits.
• Retirement Plan: 401(k) with company match (for full-time and part-time employees).
• Dental and Vision Coverage: Available to all employees.
• Paid Time Off: Generous PTO package.
• Company Paid Holidays: 8 holidays per year.
• Employee Discounts: Access to room stays at all Salamander locations, discounts on dining, retail, spa, golf, and other resort amenities.
• Complimentary Meals & Uniforms: Provided on the job.
• Career Growth: Opportunities for advancement within Salamander’s expanding hospitality portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees