Front Desk Agent
About The Position
Our hotel offers sensibly priced accommodations within steps of Legacy Place shopping and entertainment facility. Attractions like Gillette Stadium and Faniuel Hall are an easy and convenient drive in either direction. Enjoy dinner at our Asian-inspired restaurant, Bamboo. 200 Rooms, 5,000 sq. ft. event space. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We are seeking both full-time and part-time team members for our Front Desk! We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more! In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Requirements
- High school diploma or its equivalent
- One year of experience working in customers service or a guest-facing role required
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Nice To Haves
- One year of Front Desk experience in hotels preferred
- Previous experience with hotel OnQ PMS a plus
Responsibilities
- Deliver unparalleled service, courtesy, and care to our guests
- Respond promptly and effectively to guest questions and requests
- Streamline the check-in and check-out process for guests
- Answer incoming phone calls with promptness and professionalism
- Excel at multitasking in a dynamic environment
- Resolve guest concerns with attentive service recovery
Benefits
- medical
- dental
- vision
- pet discount program
- identity theft protection
- Earned Wage Access to get paid before payday
- pre-paid legal support
- flexible spending accounts
- 401K
- life
- critical accident
- critical illness
- short- & long-term disability
- paid time off
- wellness programs
- wonderful hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
