Front Desk Agent

Omni Hotels & Resorts•San Diego, CA

6h•$27 - $27•Onsite

About The Position

Omni Hotels & Resorts is seeking Front Desk Agent at the Omni San Diego Hotel! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Front Desk Agents are responsible for providing a welcoming arrival and depature experience to each guest, as well as, serving as ambassadors throughout the guest’s stay.

Requirements

Must be able to work the days evenings, weekends, and holidays.
Prior guest service experience is required.
Prior PMS Cashiering experience is required.
Excellent customer service and problem solving skills are required.
Ability to clearly communicate in English with guests and co-workers in person, via telephone, and in writing is required.
Must have strong communication, computer and organizational skills.
Must maintain a professional business appearance, attitude, and performance.
Must be able to stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Responsibilities

Preparation of daily reports and distribution as directed.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Conduct back up procedures for Epitome and drop tape nightly.
Handling Express checkouts ensuring their completion.
Completion of third shift Night Audit checklist
Balancing of daily postings and revenue.
Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
Understanding of all front office standards and assist in solving deficiencies.
Prepare In-house allowance and adjustment spreadsheets each day.
Balancing of daily posting and revenue, and resolution of inaccuracies.
To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
To be thoroughly acquainted with PBX Operator duties.
Be familiar with emergency procedures and Alarm System in the PBX department.
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.
Be familiar with all systems and equipments as related to the Front Office
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Be familiar with all hotel amenities
To be familiar with all hotel facilities
To be familiar with the inter-relationship between the different departments
To be familiar with local attractions and businesses
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
Deliver personalized, memorable guest experiences by utilizing the Power of One.