Front Desk Agent

Hyatt•Pittsburgh, PA

8d•Onsite

About The Position

Join us at Hyatt Regency Pittsburgh Airport! The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts uponpletion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires three evening shifts and two overnight shifts.

Requirements

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listen, andmunicate effectively.
Hearing and visual ability to observe and detect signs of emergency situations
Professional, positive attitude and actions whenmunicating with guests and team members.

Nice To Haves

Prior hospitality experience preferred, but not required.

Responsibilities

Greet customers immediately with a friendly and sincere wee.
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from aputer system, confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs.
Code electronic keys, certificates, and coupons as appropriate.
Requires continual standing and movement throughout front office areas.
Promptly answer the telephone using positive and clearmunication.
Input messages into theputer.
Retrieve messages andmunicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as requested.
Field guestplaints, conducting thorough research to develop the most effective solutions and resolveplications such as location changes or credit issues.
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and discretion.
Keeps the corridors and service area neat at all times.