Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING

27d

About The Position

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The working environment will be indoor and will require team member to stand frequently. Low to moderate noise level in the workplace The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. This is a non-exempt position. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property. No travel is expected for this position. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

High school diploma or GED; some college preferred
Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
Minimum six months related experience and/or training.

Nice To Haves

Bi-lingual English/Spanish may be required at some locations
Previous work experience in the hospitality industry highly preferred

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
Assist residents with HOA business matters; ticket sales for events and concerts; and assist with signups for fitness classes.
Report any violations of the Rules and Regulations that are noticed at any time.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities for management
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.