Front Desk Agent

Westgate Resorts • Pahala, HI

13h

About The Position

Be the welcoming face of VI Resorts by Westgate, creating exceptional first and last impressions for our owners and guests. In this role, you will deliver outstanding customer service, ensure every interaction is warm and professional, and help make each stay memorable from arrival to departure.

Requirements

• Previous customer service or hospitality experience is preferred, but not required
• Experience handling cash, credit card transactions, or point-of-sale systems is helpful
• Comfortable using phones and basic computer systems
• High school diploma or GED required; related experience or an equivalent combination of education and experience is acceptable
• Friendly, professional, and clear communication skills
• Strong attention to detail and accuracy
• Ability to remain calm, courteous, and focused in fast-paced or high-pressure situations
• Ability to regularly lift, push, pull, and/or move up to 25 pounds

Nice To Haves

• Additional hospitality or customer service training is a plus

Responsibilities

• Welcome owners and guests while managing the complete registration process, including check-ins, check-outs, issuing keys, and using property management system
• Answer telephone and courtesy calls in a professional, friendly, and timely manner
• Provide accurate information about local attractions, dining options, and resort activities to enhance the overall guest experience
• Share VI program information and assist owners with reservation confirmations, as requested
• Coordinate guest service requests by communicating with maintenance and housekeeping teams, and follow up to ensure timely completion
• Maintain and update service request logs and related databases
• Manage operational files, data entry, and routine filing tasks
• Handle petty cash transactions and accurately balance cash banks
• Encourage owners and guests to complete the YOC (Your Opinion Counts) survey to support continuous service improvements
• Work independently while staying organized, focused, and efficient with minimal supervision

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED