Front Desk Agent

French Lick Resort • Minneapolis, MN

31d

About The Position

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Requirements

• Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Strong verbal and written communication skills for interacting with guests and team members.
• High school diploma or equivalent
• Familiarity with hotel management software and Microsoft Office suite.

Nice To Haves

• experience in a hotel or related field preferred.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times.
• Effectively convey information and ideas, and address guest inquiries and issues promptly.
• Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Work with and understand financial information, performing basic arithmetic functions as needed.

Benefits

• Now offering Daily Pay !
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees