Front Desk Agent

Marriott Hotels Resorts•Boca Raton, FL

29d•$17

About The Position

At Renaissance Hotels, we believe every guest should feel like they’ve arrived somewhere extraordinary—and it starts with you. As a Front Desk Agent, you’re more than a friendly face at the front—you’re a trusted guide, a resource, and a part of the discovery experience. You’re the person guests count on for first impressions and lasting memories. If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful.

Requirements

High school diploma or equivalent
Excellent communication skills, both written and verbal
Basic computer skills and comfort with reservation or hotel systems (training provided)
Ability to stay calm, friendly, and efficient in high-pressure situations
A genuine love for people and a passion for great service
Able to stand for long periods of time
Flexible schedule to include varying weekends and holidays

Nice To Haves

Previous experience in hospitality, guest service, or front desk operations is a plus
experience with FSPMS is highly preferred

Responsibilities

Greet every guest with warmth, professionalism, and a sense of genuine hospitality.
Manage the check-in and check-out process with accuracy and efficiency
Provide personalized information about the hotel, local attractions, and must-see hidden gems.
Answer phones and emails promptly and with clarity
Route inquiries and assist with guest needs or requests with care and urgency
Handle bookings, modifications, and cancellations with confidence.
Ensure accuracy in our reservation system and support smooth room assignments.
Assist with special requests, room changes, and amenity needs.
Resolve guest concerns with professionalism and empathy—your follow-through makes all the difference.
Keep the front desk organized and running smoothly
Manage cash transactions, reconcile payments, and follow all security protocols
Monitor access and collaborate with security as needed to ensure guest safety.
Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations.
Stay cool under pressure and juggle multiple responsibilities without missing a beat