Front Desk Agent

Marriott•Livonia, MI

15h•Onsite

About The Position

This role, referred to as a Guest Experience Specialist, goes beyond traditional front desk duties to create memorable and unique guest experiences. Specialists are empowered to take ownership of the guest experience in the main areas of the hotel, delivering a wide range of services throughout a guest's stay. This includes handling operational needs, addressing guest requests, completing reports, delivering meals, and providing local area information. Success in this role also requires creating a safe workplace, adhering to company policies, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional appearance and communication style. The position involves being on your feet and actively moving around, requiring a hands-on approach to various tasks.

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Responsibilities

Build and experience that is memorable and unique for guests
Deliver a wide range of services that guide guests through their entire stay
Take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset
Process operational needs
Address guest requests
Complete reports
Deliver quality meals
Share the highlights of the local area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards
Ensure uniform, personal appearance, and communications are professional
Perform other reasonable job duties as requested