Front Desk Agent

Blue Sky Hospitality Solutions • Williamsburg, VA

1d

About The Position

A Front Desk Agent at a hotel is the first point of contact for guests, responsible for providing a warm and welcoming experience. They manage check-in/out procedures, answer guest inquiries, handle reservations, and resolve issues, all while ensuring a smooth and enjoyable stay.

Requirements

• Excellent Communication and Interpersonal Skills: The ability to interact effectively with guests and colleagues, providing clear and helpful information.
• Customer Service Orientation: A strong focus on guest satisfaction and the ability to handle diverse situations with patience and professionalism.
• Problem-Solving Skills: The ability to identify and resolve guest issues efficiently and effectively.
• Multitasking and Time Management: The ability to handle multiple tasks simultaneously and prioritize effectively.
• Computer Proficiency: Familiarity with hotel management software and reservation systems.
• Professional Appearance: Maintaining a neat and presentable appearance.

Responsibilities

• Greet guests
• Check them in and out
• Provide information about the hotel and local area
• Assist with any requests or concerns
• Handle reservations, cancellations, and changes, ensuring accurate records and availability
• Manage the check-in and check-out process, including verifying guest information, assigning rooms, and collecting payments
• Answer phone calls
• Respond to emails
• Communicate with other hotel departments to ensure guest satisfaction
• Maintain a tidy and organized front desk
• Handle administrative tasks
• Manage office supplies
• Resolve guest complaints
• Provide excellent customer service
• Ensure a positive guest experience
• Process payments for room charges, services, and amenities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees