Front Desk Agent

ETC • Santa Monica, CA

22d

About The Position

This position is responsible for checking guests in and out of the hotel.  This also includes taking and executing any and all guest requests upon arrival or during their stay.  Handling of cash and credit cards.

Requirements

• Ability to satisfactorily communicate (verbal and written) in English with guests, co-workers and management.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Nice To Haves

• OPERA System experience Preferred

Responsibilities

• Coordinates VIP, suite, and returning guest profiles by gathering information prior to check-in either by contacting the guest directly (or through the guest’s travel planner), and enlisting the assistance of all departments (front door, front desk, food and beverage, housekeeping, etc.) in order to deliver the services needed to meet the guest’s request(s).
• Qualifies and orders amenities/gifts (food, flowers, garments, etc) for guests.
• Escorts VIP guests to room; contacts VIP guests after arrival to ensure that all expectations have been met.
• Develop and maintain a return guest program that is financially responsible and unique to Shutters on the Beach.
• Assist with implementation of an “Express Check-in” system, where frequent guests are able to bypass the front desk upon their check-in to the hotel.
• Escort and offer property orientation to VIP and prospective hotel clients.
• Conduct interviews with guests in order to solicit feedback about their experience in the hotel.
• Daily inspections of rooms in order to maintain quality assurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED