Front Desk Agent
About The Position
Books guest reservations and/or coordinates with reservation center. Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Handles confidential information, including guest records, with a high degree of integrity. Answers and routes call as appropriate; takes guest messages with accuracy. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
Requirements
- High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
Responsibilities
- Books guest reservations and/or coordinates with reservation center.
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- Prepares for group check-ins, check-outs, and VIP arrivals.
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity.
- Answers and routes call as appropriate
- Takes guest messages with accuracy.
- Resolves minor guest complaints to the satisfaction of the customer
- Informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.
- Follow up to ensure guest satisfaction.
Benefits
- People-first culture.
- Travel discounts at hotel partners and franchises.
- Paid time off.
- Participation in our Wellness program .
- Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
