Front Desk Agent
Carter Hospitality Group
•Onsite
About The Position
Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. The position demands accuracy with daily accounting procedures.
Requirements
- Previous experience working in guest service or related field
- Must have reliable transportation
- Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
- Must have full availability and be able to work days, evenings, nights, weekends, and holidays
- Ability to read, write and speak English
- Ability to hear, understand, follow and give written and oral instructions
- Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
- Ability to work with large groups of people, and age groups
- Ability to plan, organize and conduct a wide variety of activities
- Ability to work harmoniously with fellow employees and guests
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others
Nice To Haves
- Hospitality experience
- Multi-lingual
Responsibilities
- Check-in and check-out hotel guests in a confident, professional, and friendly manner
- Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
- Review arrivals report noting special requests and blocking rooms as necessary for VIP and group arrivals
- Complete all items as listed on shift checklists
- Perform bucket checks to verify data as it pertains to: Guest name, Guest address, Room rate, Date of departure, Number of guests in room
- Ensure proper credit card procedures are followed at all times to include checking ID matches credit card information, credit card is swiped, and guest signature on registration slip
- Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
- Issue guest safety deposit boxes as requested
- Advise guests of any messages, mail, faxes, etc. received for them
- Communicate services and amenities of the hotel to guests
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Take, record and relay messages accurately, completely and legibly
- Offer detailed information on the voice mail system to callers and guests wishing to leave messages
- Accept and record wake-up call requests
- Perform any and all duties assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
