Front Desk Agent

Courtyard Boston Downtown/North Station•Boston, MA

9d•$31 - $31•Onsite

About The Position

The Front Desk Agent will be committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and a service experience that helps ensure that guests leave feeling better than when they arrived. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to lend a helping hand.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to communicate effectively with guests and co-workers both verbally and in writing
Ability to handle cash and credit transactions
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
Ability to multi task and handle stress in busy periods
Must be able to walk, climb stairs
Must be able to bend, stoop, crouch
Must use hands to reach, grasp, handle, pull and push
Must have good near and far vision
Must be able to hear, talk, smell
Must be able to lift & carry up to 50 pounds
Majority of duties performed indoors with moderate noise level

Nice To Haves

4 year degree in hospitality or business degree preferred
Previous front office or hotel experience preferred
Ability to speak foreign languages preferred
Previous PMS experience preferred

Responsibilities

Welcome and register guests, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service
Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting guests to their rooms as requested
Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
Promote Fontainebleau Development and brand-specific marketing programs
Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy
Quote and be familiar with room and rate availability for current and future dates
Accept reservations, changes and cancellations, as needed
Work closely with Housekeeping to coordinate the efficient handling of guest requests, room availability and guest luggage
Handle and resolve guest problems or complaints using standards of service and excellent judgement
Prepare daily reports and block special requests
Keep all support departments informed of necessary information or requests
Handle safety deposit box requests; including distributing, giving access to and closing procedures
Answer phones according to service standards and within 3 rings
Have thorough knowledge of hotel facilities, hours of operation and special service codes
Handle hotel emergency procedures and situations with maturity and professionalism
Perform tasks and projects as delegated by the Front Office Manager
Other duties and responsibilities as assigned
The Team Member may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Maintain a safe work environment for co-workers and a safe hotel for guests
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions