Front Desk Agent

MPB Hotel LLC • Lantana, FL

32d

About The Position

We’re looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Palm Beach, we don’t just offer a job—we offer a place where you can grow, make meaningful connections, and take pride in the difference you make.

We are seeking a Front Desk Agent
to join our team. As a key member of the Eau Palm Beach team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five-Star resort.

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Role Summary:

The Front Desk Agent will be responsible for checking-in/checking-out guests courteously and efficiently; processing all payments according to established requirements; providing information and assistance to all guests and visitors; providing information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. The Front Desk Agent will also escort VIPs to assigned guest rooms, informing guests of hotel services, features and room amenities; attends to immediate needs of VIPs upon arrival and follow through attention throughout stay; provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls; plays an integral part in assisting with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. The ideal candidate will deliver Forbes Standards of Service consistently and in a timely fashion.

This role is a flexible position (AM / PM), and all candidates must be able to work weekends, holidays, and nights. We have a FULL-TIME position available.

Requirements

• High school graduate.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
• Ability to provide legible communication and directions.
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure of multiple arrivals/departures within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to ensure security of guest room access.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.

Nice To Haves

• Some college or training in hospitality industry.
• Previous experience as Front Desk Agent.
• Knowledge of computers.

Responsibilities

• checking-in/checking-out guests courteously and efficiently
• processing all payments according to established requirements
• providing information and assistance to all guests and visitors
• providing information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently
• escort VIPs to assigned guest rooms, informing guests of hotel services, features and room amenities
• attends to immediate needs of VIPs upon arrival and follow through attention throughout stay
• provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls
• assisting with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance
• deliver Forbes Standards of Service consistently and in a timely fashion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees