Front Desk Agent
About The Position
A Kolter Hospitality Gallery Host delivers service excellence to our guests, creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check-outs, issuing room keys, and resolving guest issues while complying with all Kolter Hospitality and Hyatt Place standards, policies, and procedures. The role involves coordinating all guest requests, informing guests of hotel services, features, and room amenities, and welcoming guests by name whenever possible. Additionally, the host prepares, sets up, stocks, takes down, cleans, and provides quality beverages and food products, adhering to all recipe and presentation standards. They are also responsible for setting up and breaking down meeting spaces and preparing food for meetings/events. The position requires following the hotel’s rate structures, discounts, and sell/upsell strategies, performing cashiering tasks like bill/invoice settlement, posting charges, and adjustments. The host must also know and carry out specified duties in response to fire alarms, guest medical emergencies, and security threats, cancel room reservations according to policy, report any items in need of repair, and follow all safety procedures while working. Behavioral expectations include being effective and innovative in handling and solving problems, remaining positive and helpful in a fast-paced environment, being committed to the success and growth of the company, acting honorably, and showing eagerness to grow and/or develop within the company, passionately providing personalized guest service.
Requirements
- Able to work most weekends and holidays.
- Report to work on time and in proper uniform.
- No prior experience required.
- No specific education required.
- Ability to stand/walk for up to 8 hours.
- Occasional lifting, pushing and pulling.
- Pre-employment drug test and background check required.
Nice To Haves
- Customer service experience in Hospitality a plus.
Responsibilities
- Assist guests with check-in and check-out processes.
- Coordinate all guest requests.
- Inform guests of hotel services, features and room amenities.
- Welcome the guest by name whenever possible.
- Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
- Set up and break down meeting space.
- Prepare food for meetings/events.
- Follow the hotel’s rate structures, discounts and sell/upsell strategies.
- Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
- Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
- Cancel room reservations according to policy.
- Report any items in need of repair.
- Follow all safety procedures while working.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
