Front Desk Agent

Pyramid Global Hospitality•Stevenson, WA

9d•$20 - $20•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. #PGH-SKL What you will have an opportunity to do: Check guests in, ensure proper credit is received, special requests are noted and fulfilled, and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs and room upsell programs. Interact with resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and resort policies. Maintain house bank. Ensuring the Front Desk and Lobby are always neat and clean. Resolving guest issues with the ability of turning a negative experience int a positive experience. Communicate all pertinent information to the manager on duty. Assisting with all guests’ inquiries via phone or in person. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

Requirements

A minimum of one year of customer service-related experience.
Strong computer skills
Must be available to work various shifts including weekends and holidays
An outgoing and engaging personality
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift

Responsibilities

Check guests in, ensure proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Thoroughly complete all guest transactions.
Promote and sell special hotel programs and room upsell programs.
Interact with resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and resort policies.
Maintain house bank.
Ensuring the Front Desk and Lobby are always neat and clean.
Resolving guest issues with the ability of turning a negative experience int a positive experience.
Communicate all pertinent information to the manager on duty.
Assisting with all guests’ inquiries via phone or in person.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.