Front Desk Agent

AccorHotel • Dallas, TX

2d

About The Position

Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: all hotel features/services, hours of operation. all room types, numbers, layout, decor, appointments and location. all room rates, special packages and promotions. daily house count and expected arrivals/departures. scheduled daily group activities. Loyalty program details Build guest loyalty through personalized service Process all guest registrations and check-outs. Communicate services and amenities of the hotel to guests. Coordinate all guest room billing. Respond to all guest requests. Document and confirm reservations and cancellations. Block rooms in computer and follow through on designated requirements. Generate, print and distribute daily and weekly reports. Settle guest accounts and adhere to all cashiering procedures. Assist other front office departments as needed.

Requirements

• High school graduate or equivalent vocational training certificate.
• Fluency in English both verbal and non-verbal.
• Ability to: perform job functions with attention to detail, speed and accuracy.
• Ability to: prioritize and organize.
• Ability to: be a clear thinker, remaining calm and resolving problems using good judgement.
• Ability to: understand guests’ needs.
• Ability to: work cohesively with co-workers as part of a team.
• Ability to: work with minimal supervision.
• Ability to: maintain confidentiality of guest information and pertinent hotel data.

Nice To Haves

• Previous experience as Front Desk Agent in hospitality an asset.
• Previous guest relations and cashiering experience an asset.
• Computer literate in Microsoft window Applications.
• Knowledge of Opera Property Management system

Responsibilities

• Facilitate the arrival and departure of guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and visitors
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times
• Resolve guest complaints, ensuring guest satisfaction
• Maintain complete knowledge of all hotel features/services, hours of operation
• Maintain complete knowledge of all room types, numbers, layout, decor, appointments and location
• Maintain complete knowledge of all room rates, special packages and promotions
• Maintain complete knowledge of daily house count and expected arrivals/departures
• Maintain complete knowledge of scheduled daily group activities
• Maintain complete knowledge of loyalty program details
• Build guest loyalty through personalized service
• Process all guest registrations and check-outs
• Communicate services and amenities of the hotel to guests
• Coordinate all guest room billing
• Respond to all guest requests
• Document and confirm reservations and cancellations
• Block rooms in computer and follow through on designated requirements
• Generate, print and distribute daily and weekly reports
• Settle guest accounts and adhere to all cashiering procedures
• Assist other front office departments as needed

Benefits

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees