Front Desk Agent

Westgate Resorts•Kissimmee, FL

4h•$17 - $17•Onsite

About The Position

The Front Desk Agent serves as the welcoming face of the property, creating memorable first and lasting impressions for all arriving, in-house, and departing guests.

Requirements

Previous experience in customer service or hospitality preferred but not required
Experience handling cash, credit card transactions, or using a point-of-sale system is helpful
Comfortable using phones and basic computer systems
Must work weekends and holidays

Nice To Haves

Additional hospitality or customer service training is a plus

Responsibilities

Greet, register, and assign rooms to guests.
Issue room key and escort instructions to Bellhop.
Transmit and receive telephone messages.
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests' accounts.
Compute bill, collect payment, and make changes for guests.
Make and confirm reservations.
Able to listen and find solutions to guests problems
Integrity – Doing the right thing when no one is looking.
Passion – Creating a positive impact.
Work Ethic – Taking pride in your work.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs