Front Desk Agent

Westgate ResortsKissimmee, FL
4h$17 - $17Onsite

About The Position

The Front Desk Agent serves as the welcoming face of the property, creating memorable first and lasting impressions for all arriving, in-house, and departing guests.

Requirements

  • Previous experience in customer service or hospitality preferred but not required
  • Experience handling cash, credit card transactions, or using a point-of-sale system is helpful
  • Comfortable using phones and basic computer systems
  • Must work weekends and holidays

Nice To Haves

  • Additional hospitality or customer service training is a plus

Responsibilities

  • Greet, register, and assign rooms to guests.
  • Issue room key and escort instructions to Bellhop.
  • Transmit and receive telephone messages.
  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests' accounts.
  • Compute bill, collect payment, and make changes for guests.
  • Make and confirm reservations.
  • Able to listen and find solutions to guests problems
  • Integrity – Doing the right thing when no one is looking.
  • Passion – Creating a positive impact.
  • Work Ethic – Taking pride in your work.

Benefits

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs
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