Front Desk Agent

Pyramid Global Hospitality•Burlington, VT

22h•Onsite

About The Position

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing, with a commitment to a People First culture. The company offers various employment benefits and ongoing training. The Boston Marriott Burlington, a property of Pyramid Global Hospitality, prides itself on its culture, full benefit plans, 401k with company match, and bonus programs. They seek talented individuals with a genuine passion for service, emphasizing personal development and team success. The role of Guest Services Agent involves creating a memorable first impression for guests, assisting with luggage, providing knowledge about the hotel, its amenities, and the local area, and escorting guests to their rooms. This position offers a significant opportunity for career growth in hospitality for individuals who enjoy engaging with people and striving to provide exceptional experiences.

Requirements

At least one year in a customer service role with high guest interaction
A Valid drivers license with no major infractions for 6 months
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Nice To Haves

Hospitality industry experience is a plus

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interact with all guests
Welcome each guest to our hotel
Open motor vehicle doors for arriving guests
Escort and orient the guest to the front desk for check-in
Park and retrieve guests' vehicles as requested
Escort guests and their luggage to their room upon check-in
Explain amenities and fun facts about the hotel during escort
Work together with other attendants to ensure each guest has a personalized experience
“Dive" to open the door for all guests
Assist lobby attendant in keeping entrance area clean and organized
"Be the difference" with all guest and employees and do more than just “the norm"