Front Desk Agent

Snowshoe Mountain • Snowshoe, WV

11h • $15 • Onsite

About The Position

As a Front Desk Agent, you'll be the welcoming face our guests see upon arrival at the mountain. We’re looking for warm, friendly individuals who are enthusiastic about providing exceptional guest service. Stay informed about resort details, proactively resolve issues, and ensure guest satisfaction. Meet people from around the world, immerse yourself in our exciting winter season, and take advantage of all the amazing employee perks we offer at the resort!

Requirements

• High School Diploma or GED
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Responsibilities

• Learn SMS & RTP Systems : Gain technical knowledge of reservation and ticketing systems.
• Understand Lodging : Familiarize yourself with 33 complexes and 1,200 rental units, including hotel rooms, condos, and private homes.
• Know Rates : Learn rate structures, including rack rates, discounts, and packages.
• Resort Knowledge : Understand lift tickets, ski rentals, lessons, adventure products, and special events.
• Guest Services : Confirm and book accommodations and activities, handle reservations, and provide information on options and rates.
• Handle Transactions : Reconcile daily transactions, including processing payments and balancing the cash drawer.
• Customer Service : Answer inquiries about activities, attractions, and general information.
• Confidentiality : Protect guest information and issue keys properly.
• Coordinate with Staff : Communicate with housekeeping and maintenance about room issues and guest needs.
• Maintain Operations : Keep the front desk organized, prepare for the next shift, and manage information displays.
• Team Contribution : Support team efforts and ensure smooth daily operations.

Benefits

• Affordable on-mountain employee housing available for rent
• Medical Benefits – Minimal Essentials Coverage available
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED