Front Desk Agent

St. Joe Company•Santa Rosa Beach, FL

37d

About The Position

Job Summary: The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read write, speak, and communicate in basic English preferred
Previous customer experience preferred
Previous hospitality experience preferred
Detail oriented and thorough
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant friendly way
Ability to operate Microsoft Office applications effectively
Ability to communicate clearly and professionally
Knowledge of the surrounding areas and attractions
Ability to construct professional relationships with local services
Familiarity with resort check in software
Ability to solve client issues in a friendly and timely fashion

Responsibilities

Registers guests and accommodates requests whenever possible
Handles both check-in and check-out process
Takes payment and resolves billing issues
Answer phones and respond to emails in a professional and friendly manner
Maintain a clean and tidy front desk
Answer any questions guests have
Make recommendations for activities and restaurants
Store any luggage guests have
Arrange transportation for guests
Maintain the record of guests that have checked in and out
Post changes to appropriate guest accounts
Anticipating and addressing guests needs, and resolving their problems and complaints
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
Provide accurate and helpful information about the hotel/resort available rooms, rates, and amenities
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
All other duties as assigned