Front Desk Agent
The Sagamore Resort•Bolton Landing, NY
18d•$18
About The Position
The Sagamore is seeking Front Desk Agents to join our team! This crucial position is one of the first points of contact for our guests, front desk associates must be guest focused. We are looking for energetic individuals able to work in a fast-paced team environment.
Responsibilities
- To be thoroughly acquainted with all check in and check out procedures.
- Ensures all necessary reports are run.
- Handles all shift duties including but not limited to charging deposits, recording amenities, filing registration cards.
- Familiar with all resort offerings and hours of operations, informing and directing guests for resort activities and amenities, and special groups for their specified itineraries.
- Familiar with package offerings and OPAL guest loyalty program.
- Address guest concerns in professional and sincere manner, or direct to management when appropriate.
- Able to process reservations, including describing types of rooms and available amenities/offerings to guests.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Free Associate Parking
- Free Meal for every shift worked
- 20% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
