Front Desk Agent

Davidson Hospitality Group•Mackinac Island, MI

16h•Onsite

About The Position

Bicycle Inn and Suites on Mackinac Island is seeking enthusiastic individuals to join our team in providing exceptional hospitality on this unique and picturesque island! As a job applicant, you'll have the opportunity to work in a charming boutique hotel known for its historic charm, breathtaking scenery, and car-free environment. With positions available in front desk, housekeeping, food and beverage, and more, there are opportunities for career growth and advancement. Our hotel offers cozy accommodations, modern amenities, and a welcoming atmosphere, creating a one-of-a-kind work environment. As a member of the Bicycle Inn and Suites team, you'll have the chance to provide personalized service to our guests, work in a close-knit team, and be a part of a beloved island destination. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Bicycle Inn and Suites on Mackinac Island! Overview This job posting is only for applicants who do not require visa sponsorship . If you do need visa sponsorship, please apply to the H2B job postings. This is a seasonal role on Mackinac Island, beginning in early April and continuing through October. Housing is available at $10/day. Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. A Front Desk Agent will be responsible for operating telephones in a polite and friendly manner following proper telephone etiquette, answering the phones and directing calls appropriately, greeting members and guests, assisting with reservations and luggage, distributing hotel information and schedules, collecting and sorting the mail on a daily basis, contacting housekeeping or maintenance staff when guests report problems, checking guests in and out of guest rooms, issuing room keys and escort instructions to bellhops, posting charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers, keeping records of room availability and guests' accounts, manually or using computers, recording guest comments or complaints, reconciling, investigating, and resolving all guest accounts, including verifying the accuracy of the accounts and balancing charges and revenues, and conducting nightly audits. Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Requirements

Three (3) months of guest service experience at a high-end hotel, resort, or private club required.

Responsibilities

operating telephones in a polite and friendly manner following proper telephone etiquette
answering the phones and directing calls appropriately
greeting members and guests
assisting with reservations and luggage
distributing hotel information and schedules
collecting and sorting the mail on a daily basis
contacting housekeeping or maintenance staff when guests report problems
checking guests in and out of guest rooms
issuing room keys and escort instructions to bellhops
posting charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
keeping records of room availability and guests' accounts, manually or using computers
recording guest comments or complaints
reconciling, investigating, and resolving all guest accounts, including verifying the accuracy of the accounts and balancing charges and revenues
conducting nightly audits