Front Desk Agent

La Quinta Inn - Cedar Park • Cedar Park, TX

4d

About The Position

As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager.

Requirements

• High School Diploma or GED
• Proficiency in Microsoft Office programs
• Must be available to work morning and evening shifts
• Must be available to work on weekends & holidays

Responsibilities

• Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains and updates accurate records using the hotel's systems, such as the PMS system.
• Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
• Ensures common areas/entryway/lobby is clean, neat and orderly.
• Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
• Seek feedback from guests to identify areas for improvement and relay compliments to the team.
• Execute check-in/check-out processes with accuracy and efficiency.
• Manage reservations, cancellations, and room assignments to optimize occupancy.
• Ensures reservation and billing accuracy.
• Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests).
• Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
• Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.
• Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
• Collaborate with team members to find solutions and prevent recurring problems.
• Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
• Escalate complex issues to the appropriate supervisor or department when necessary.

Benefits

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay for worked holidays
• Birthday Pay: A full paid day on your birthday!
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED