Front Desk Agent (1st Shift)
About The Position
Front Desk/Reservations Mt. Olympus Resort in Wisconsin Dells is hiring for Front Desk Agent! This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate. We are looking for full-time, part-time, or seasonal employees to join the team! Schedule: 1st Shift, 7:00am - 3:00pm or 8:00am - 4:00pm Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs. Duties and Responsibilities: Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager. Assuring friendly, courteous and accurate check-in and check-out of room guests. Answering the PBX professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly. Competent knowledge of the property, local attractions, and current activities. Promote friendly, courteous, superior customer service. Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information. Will be responsible for handling cash, credit and sales transactions. Keep the front desk area and own station neat, tidy, and clean. Monitor guest safety and service issues to provide the safest and most customer-oriented environment. Listen to guests and anticipate needs or concerns before a problem arises Understand safety and security procedures Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.
Requirements
- High School Diploma/G.E.D Equivalent Required
- Must be at least 18 years old to apply
- Must always bring a smile to work.
- Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
- A professional attitude is required at all times, handle pressure with poise and finesse.
- Must be honest and dedicated.
- Must be able to maintain confidentiality and be trustworthy.
- Exceptional oral and written communication.
- Must possess excellent time management skills and be on time for work.
- Must be a team player and able to provide superior customer service.
- Must be able to work weekends and Holiday
Responsibilities
- Assuring friendly, courteous and accurate check-in and check-out of room guests.
- Answering the PBX professionally, courteously, and responding to questions with accurate and current information.
- Directing all incoming calls swiftly and correctly.
- Competent knowledge of the property, local attractions, and current activities.
- Promote friendly, courteous, superior customer service.
- Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
- Will be responsible for handling cash, credit and sales transactions.
- Keep the front desk area and own station neat, tidy, and clean.
- Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
- Listen to guests and anticipate needs or concerns before a problem arises
- Understand safety and security procedures
- Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.
Benefits
- On Demand Pay- Get Paid the Same Day you Work!
- Fun and Exciting Work Environment!
- FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
- Full Time, Part Time and Seasonal Positions
- Employee discounts on hotel rooms, retail and food
- Health Insurance, Dental Insurance, Vision, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
