Front Desk Agent (2nd Shift)

Mt. Olympus Water & Theme Park Resort • Wisconsin Dells, WI

5d • Onsite

About The Position

Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

Schedule: 2nd Shift, 3:00-11:00 pm or 4:00pm - 12:00am.
Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.

Requirements

• High School Diploma or GED equivalent.
• Valid driver’s license and reliable transportation.
• Minimum age: 18.
• Must bring a positive, professional attitude and uphold Mt. Olympus’s grooming and appearance standards.
• Exceptional communication skills, both oral and written.
• Punctuality, team spirit, and customer-oriented mindset.
• Ability to maintain confidentiality and professionalism under pressure.
• Availability for weekends and holidays.

Responsibilities

• Greeting and welcoming guests with friendly, courteous service.
• Assisting with check-in and check-out processes.
• Managing a multi-line phone system, professionally directing calls and answering questions accurately.
• Providing knowledgeable recommendations on local attractions and property activities.
• Taking room reservations and cancellations efficiently.
• Handling cash, credit, and sales transactions.
• Maintaining a tidy, organized front desk area.
• Monitoring guest safety and promptly addressing service issues.
• Assisting with room availability and maintenance, ensuring clear communication with housekeeping.

Benefits

• On-Demand Pay – Get paid the same day you work!
• Fun Work Environment – FREE Waterpark & Theme Park passes.
• Flexible Scheduling – Full-time, part-time, and seasonal positions.
• Employee Perks – Discounts on hotel rooms, retail, and food.
• Full-Time Benefits – Health and dental insurance, FSA options, 401K, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED