Front Desk Agent
Homewood Suites Albany•Albany, NY
About The Position
We are seeking a passionate Front Desk Agent to serve as the hub of our hotel, delivering exceptional guest experiences through proactive, caring service. If you have a winning personality, high responsibility, and enjoy engaging with guests, this full-time role is perfect for you.
Requirements
- High School Diploma.
- Prior experience in public-facing service preferred.
- Ability to stand/walk for an 8-hour shift.
Nice To Haves
- Prior experience in public-facing service preferred.
Responsibilities
- Guest Service: Provide courteous service, handle concerns promptly, and ensure satisfaction.
- Operations: Manage check-ins, process payments/cash handling, and answer phones.
- Communication: Liaison between departments and management regarding guest needs.
- Safety/Productivity: Maintain safety protocols, support team members, and keep a positive environment.
Benefits
- Competitive pay + up to $225 referral bonus.
- Hilton and Turf Hotel room night discounts.
- Medical/Dental insurance, PTO (holiday, vacation, personal).
- 401K with company contribution.
- Employee awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
