Front Desk Agent - Hotel Weyanoke

Hotel Weyanoke•Farmville, VA

7d•$13•Onsite

About The Position

At Hotel Weyanoke, the front desk isn’t just a workstation — it’s where first impressions are made, stories begin, and lasting memories are created. We’re looking for a Front Desk Agent who loves people, thrives on service, and understands that hospitality is more than a job — it’s a calling. As the face of our historic hotel, you’ll deliver on our promise: “From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way.” Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

Requirements

High School Diploma required
Ability to work independently and as part of a team
Calm, professional problem-solver who enjoys a fast-paced environment
Must be friendly (seriously — nice matters here )
Ability to stand for long periods and lift up to 40 lbs
Flexible availability, including mornings, evenings, weekends, and holidays

Nice To Haves

1–2 years of hotel front desk experience preferred
Strong computer skills (Microsoft Word, Excel, Google Applications)
Experience with hotel systems such as RoomKey is a plus
Excellent communication, organization, and attention to detail

Responsibilities

Greet, check in, and check out guests with warmth and professionalism
Create a positive first impression through polished appearance and genuine hospitality
Manage reservations, room assignments, billing, and payments
Answer phones and assist guests with hotel services, amenities, and local recommendations
Maintain accurate room status by coordinating with housekeeping and maintenance
Handle guest concerns with empathy, professionalism, and follow-through
Balance cash drawers, complete shift reports, and maintain daily logs
Sell rooms to walk-in guests and promote available rates and packages
Receive and distribute guest mail, packages, and messages
Maintain a clean, organized, and welcoming front desk area
Uphold ECHO Teamwork values and Lean Management principles
Lead by example with confidence, energy, and a positive attitude
Support food & beverage and hospitality teams as needed