ICONA Avalon- Front Desk Agent

ICONA RESORTS 1 • Avalon, NJ

6d • Onsite

About The Position

The Front Desk Agent is responsible for welcoming guests, checking guests in/out and making guests feel comfortable in their environment.

Requirements

• High school diploma or equivalent required.
• One-year prior hotel experience.
• Communication Proficiency.
• Guest Focus.
• Stress Management/Composure.
• Thoroughness

Responsibilities

• Greets and welcomes guests.
• Assigns rooms and keys.
• Answer the phone in a pleasant manner.
• Makes reservations.
• Collects and distributes messages for guests.
• Prepares bills and collects payment for visits.
• Coordinates with various departments to ensure rooms are ready for check-in.
• Answers inquiries regarding hotel area and services.
• Provide luggage service when needed.
• Provide suggestions of places to visit, eat and shop.
• Arranges transportation.
• Maintains hotel records.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
• Performs other duties as directed.
• Weekly attendance to Aloha Culture Meeting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees