Front Desk Agent
About The Position
Stovepipe Wells in Death Valley National Park - Journey Beyond the Ordinary. Stovepipe Wells has an 80-room hotel, restaurant, bar, pool, gas station, general store, and gift shop. Stovepipe is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service. Greet and assist visitors, answer questions and explain regulations. Answer phones, handle reservations and respond to guest inquiries. Manage reservation processes with care, precision and finesse. Retain a report of occupied or vacant rooms and RV campsites. Distribute maps, park rules and local information. Assist guests in locating hotel rooms, and full hook up RV sites. Be familiar with local points of interest and the location of services that might be requested by guests such as eateries, sundries, refreshments, churches, tourist attractions and local events. Perform basic duties in common areas to maintain an attractive and clean environment. Be observant for activities requiring immediate attention, notify the Lodging Manager as problems arise. This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. Work: Due to the in-person nature of the hospitality business, this position is on-site. Housing will be provided on-site. A flexible schedule with commuting from Pahrump or Beatty will be considered. Due to the nature of our business, Stovepipe Wells Village is open 24/7 year-round. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.
Requirements
- Able to work and thrive in Death Valley National Park.
- Technical skills for entries of reservations and quality performance.
- Establish successful working relationships with co-workers, Park Service and the public.
- Ability to get along well with people, be honest, punctual and reliable.
- Ability to remain calm and friendly.
- Ability to physically be out to make rounds throughout the resort.
- Ability to adapt to changing work conditions.
- Ability to work cooperatively in a team environment.
- Minimum 2-years of work experience in a hospitality service position.
- High school diploma required.
Responsibilities
- Greet and assist visitors, answer questions and explain regulations.
- Answer phones, handle reservations and respond to guest inquiries.
- Manage reservation processes with care, precision and finesse.
- Retain a report of occupied or vacant rooms and RV campsites.
- Distribute maps, park rules and local information.
- Assist guests in locating hotel rooms, and full hook up RV sites.
- Be familiar with local points of interest and the location of services that might be requested by guests such as eateries, sundries, refreshments, churches, tourist attractions and local events.
- Perform basic duties in common areas to maintain an attractive and clean environment.
- Be observant for activities requiring immediate attention, notify the Lodging Manager as problems arise.
Benefits
- On-site housing and EDR included.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
