Front Desk Agent

KW Property Management Careers • Aventura, FL

34d • Onsite

About The Position

The Front Desk Agent serves as the primary point of contact for residents, guests, and vendors. This role requires a professional, attentive, and service-driven individual committed to maintaining a welcoming, secure, and well-managed environment. The ideal candidate demonstrates strong situational awareness, sound judgment, and the ability to maintain composure and professionalism during extended shifts. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day.

Requirements

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations

Nice To Haves

• Previous work experience in the hospitality industry highly preferred

Responsibilities

• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities for management
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED