Front Desk Agent

Auberge Resorts•Johns Island, SC

13d•$19

About The Position

Welcoming guests with warmth, charm, and a touch of magic. Our Front Desk Agents orchestrate seamless arrivals and departures, anticipate needs before they’re spoken, and transform simple requests into memorable moments. With polished professionalism and heartfelt gestures, they ensure every guest’s stay feels like a perfectly curated escape.

Requirements

1 year experience in same or similar role.
Ability to clearly and pleasantly communicate in English, both orally and in writing.
Ability to perform assigned duties with attention to detail .
Ability to interact in a polite, professional, and engaging manner.

Nice To Haves

Experience in a luxury environment is preferred.

Responsibilities

Deliver exceptional, personalized guest service by managing check-ins, check-outs, room assignments, and special requests with professionalism and attention to detail
Anticipate guest needs and provide tailored recommendations, concierge-level assistance, and prompt resolution of concerns to enhance the overall guest experience
Maintain accurate guest records, process payments, and handle reservations using property management systems while ensuring data confidentiality and accuracy
Uphold luxury brand standards by presenting a polished, welcoming demeanor and ensuring every guest interaction reflects excellence and hospitality
Collaborate with housekeeping, concierge, and management teams to ensure seamless communication, operational efficiency, and consistently high service quality