Front Desk Agent at Renaissance Westerville Hotel
About The Position
Join Our Team and Be the Heartbeat of Hospitality! Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for you! Position: Front Desk Superstar Why Us? At Renaissance Westerville Hotel, we're more than just a hotel - we're a family. We value each and every team member and foster a culture of respect, support, and growth. When you join our team, you become part of something bigger - a community dedicated to delivering exceptional service and creating lasting memories for our guests. Your Role: As a Front Desk Superstar, you'll be the face of our hotel, the first point of contact for our guests, and the orchestrator of their unforgettable stay.
Requirements
- We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility.
- If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you!
Responsibilities
- Assisting guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.
- Maintaining a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience.
- Handling guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied.
- Managing guest charges and payments with precision, adhering to all cash handling procedures.
- Safeguarding guest privacy and maintaining professionalism in handling mail and messages.
- Serving as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers.
- Communicating effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out.
- Responding promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service.
- Being well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
